Six Websites to Help You Troubleshoot

Consider these six websites almost as good as having tech support onsite, as they are great ways to help us resolve your support issue, fast.

Infomedia’s web support team is available by phone 24-7 to troubleshoot, train, and provide a secure hosting service for our clients. When you call us, we’ll ask a series of questions that help us quickly get to work resolving your issue. Having some of this information handy can help us find a solution faster.  With that in mind, there are a few easy things you can do to troubleshoot errors when something looks strange (or maybe is totally missing) on your website. First, we need to know some basic information about your browser, from the Operating System and IP Address to whether you have Javascript or Flash Enabled. Don’t know what all those terms mean? No worries. Go to Support Details’ Tech Support Management site to quickly organize all your browser information and then email them directly to our Support team.  You can also copy and paste the details into an email. If you work in Microsoft Word, you know that making multiple edits to a document’s font and formatting can be difficult to undo.  Do you need to quickly convert Microsoft Word copy with multiple edits or to a version that is stripped clean? This free website removes added page content, formatting and invalid or proprietary tags, leaving you with clean code that can be pasted into your website. Simply copy and paste your document to the website, select the options you’d like undone, and click “Convert to Clean HTML.”

WhatsMyIP.Org: First of all, what is your Internet Protocol address? It’s a series of numbers that uniquely identify your computer, router, printer or mobile device and help it communicate with other devices on a network. This isn’t information we generally need to resolved day-to-day support issues, but sometimes it’s useful for us to have. We recommend bookmarking this website, just in case. Sometimes have a quick snapshot of the information on your computer’s screen is super-helpful. However, the process for taking one may differ based on your device. This website eliminates the guesswork and shows you how to take a screenshot, where to find the right keys on your keyboard, how to copy and paste it and how to save it as a file. Visit this website to find out if a website is just down on your end. Note: this site won’t tell you why you the site is having technical difficulties. However, it will show you whether the issue is strictly internal and that your internal IT support should be contacted. You’ve probably heard that the Internet never forgets. Well, here’s proof. This site is a web archive of digital data that you can visit to see old versions of a website.  If you’ve accidentally deleted content or need to report a missing feature on your site, this may be helpful. We enter the URL of the page into the site and look at an old version of the page to try to see the missing data.  Note: The site does not track or gather daily data, so if you added content and delete in a couple of days, the tool won’t be useful.

These sites may help us get started, but remember, you’re not in this alone. Website hosting is included with our Infomedia packages. Our proactive team of support professionals is here to help with disaster recovery, support and maintenance too. Our U.S.-based staff is available to take your calls seven days a week.